{"id":3131,"date":"2026-07-10T09:32:14","date_gmt":"2026-07-10T09:32:14","guid":{"rendered":"https:\/\/promangpo.com\/?page_id=3131"},"modified":"2026-07-10T13:39:21","modified_gmt":"2026-07-10T13:39:21","slug":"grievance-mechanism","status":"publish","type":"page","link":"https:\/\/promangpo.com\/en\/grievance-mechanism\/","title":{"rendered":"Grievance Mechanism"},"content":{"rendered":"<style class=\"wp-elements-9ae6ca636111532f392be80a60c97c41\">.proman-blocks__wrapper-5b80e490-ba81-42da-8d49-1176853608e0 {border-radius:0px 0px 10px 10px;align-items:center;flex-direction:column;justify-content:flex-end;margin:0px;padding:300px 0px 40px 0px;}@media (max-width:1280px) {.proman-blocks__wrapper-5b80e490-ba81-42da-8d49-1176853608e0 {padding:200px 0px 40px 0px;}}@media (max-width:1024px) {.proman-blocks__wrapper-5b80e490-ba81-42da-8d49-1176853608e0 {padding:150px 0px 50px 0px;}}@media (max-width:550px) {.proman-blocks__wrapper-5b80e490-ba81-42da-8d49-1176853608e0 {padding:170px 0px 64px 0px;}}.proman-blocks__wrapper-5b80e490-ba81-42da-8d49-1176853608e0 {position:relative;overflow:hidden;}<\/style>\n<section class=\"proman-blocks__wrapper proman-blocks__wrapper-5b80e490-ba81-42da-8d49-1176853608e0 wp-elements-9ae6ca636111532f392be80a60c97c41 wp-block-proman-wrapper has-text-color has-contrast-color has-background has-secondary-background-color\">\n  \n  \n  \n  \n  \n  \n\n<style>.proman-blocks__container-0688f2d4-59b1-473c-bbae-73bf38ebc3ad {align-items:flex-start;flex-direction:column;justify-content:flex-start;padding:0px 40px 0px 40px;max-width:1320px;width:100%;}@media (max-width:1536px) {.proman-blocks__container-0688f2d4-59b1-473c-bbae-73bf38ebc3ad {padding:0px 40px 0px 40px;}}@media (max-width:1280px) {.proman-blocks__container-0688f2d4-59b1-473c-bbae-73bf38ebc3ad {padding:0px 40px 0px 40px;}}@media (max-width:1024px) {.proman-blocks__container-0688f2d4-59b1-473c-bbae-73bf38ebc3ad {padding:0px 30px 0px 30px;}}@media (max-width:768px) {.proman-blocks__container-0688f2d4-59b1-473c-bbae-73bf38ebc3ad {padding:0px 30px 0px 30px;}}@media (max-width:550px) {.proman-blocks__container-0688f2d4-59b1-473c-bbae-73bf38ebc3ad {padding:0px 20px 0px 20px;}}.proman-blocks__container-0688f2d4-59b1-473c-bbae-73bf38ebc3ad {border-style:none;position:relative;overflow:visible;z-index:1;}<\/style><div class=\"wp-block-proman-container proman-blocks__container proman-blocks__container-0688f2d4-59b1-473c-bbae-73bf38ebc3ad\">\n  <style>.proman-blocks__heading-043e2ccf-d682-42c7-8d35-67dde0f36def h1 {font-size:var(--wp--preset--font-size--5-xl);line-height:1;margin:0px;}@media (max-width:1280px) {.proman-blocks__heading-043e2ccf-d682-42c7-8d35-67dde0f36def h1 {font-size:var(--wp--preset--font-size--4-xl);margin:0px;}}@media (max-width:768px) {.proman-blocks__heading-043e2ccf-d682-42c7-8d35-67dde0f36def h1 {font-size:var(--wp--preset--font-size--3-xl);}}@media (max-width:550px) {.proman-blocks__heading-043e2ccf-d682-42c7-8d35-67dde0f36def h1 {font-size:var(--wp--preset--font-size--2-xl);}}<\/style>\n\n<div class=\"proman-blocks__heading proman-blocks__heading-043e2ccf-d682-42c7-8d35-67dde0f36def wp-block-proman-heading has-text-align-left\">\n      <h1>Grievance Mechanism<\/h1>\n  <\/div><\/div>\n\n<\/section>\n\n<style class=\"wp-elements-dca7266b9e98907fcbfc9cc63a15d0ef\">.proman-blocks__wrapper-80013692-9b76-42bf-a13f-3c7b24b6a729 {align-items:center;flex-direction:column;justify-content:center;margin:0px;padding:75px 0px 0px 0px;}@media (max-width:1536px) {.proman-blocks__wrapper-80013692-9b76-42bf-a13f-3c7b24b6a729 {padding:50px 0px 50px 0px;}}@media (max-width:1280px) {.proman-blocks__wrapper-80013692-9b76-42bf-a13f-3c7b24b6a729 {padding:50px 0px 50px 0px;}}@media (max-width:1024px) {.proman-blocks__wrapper-80013692-9b76-42bf-a13f-3c7b24b6a729 {padding:50px 0px 50px 0px;}}@media (max-width:768px) {.proman-blocks__wrapper-80013692-9b76-42bf-a13f-3c7b24b6a729 {padding:50px 0px 35px 0px;}}@media (max-width:550px) {.proman-blocks__wrapper-80013692-9b76-42bf-a13f-3c7b24b6a729 {padding:35px 0px 35px 0px;}}.proman-blocks__wrapper-80013692-9b76-42bf-a13f-3c7b24b6a729 {position:relative;overflow:hidden;}<\/style>\n<section class=\"proman-blocks__wrapper proman-blocks__wrapper-80013692-9b76-42bf-a13f-3c7b24b6a729 wp-elements-dca7266b9e98907fcbfc9cc63a15d0ef wp-block-proman-wrapper has-text-color has-primary-color\">\n  \n  \n  \n  \n  \n  \n\n<style>.proman-blocks__container-124ca0fe-9069-4f3c-a93c-14f507bf3970 {gap:24px;align-items:flex-start;flex-direction:column;justify-content:flex-start;padding:0px 40px 0px 40px;max-width:1320px;width:100%;}@media (max-width:1536px) {.proman-blocks__container-124ca0fe-9069-4f3c-a93c-14f507bf3970 {padding:0px 40px 0px 40px;}}@media (max-width:1280px) {.proman-blocks__container-124ca0fe-9069-4f3c-a93c-14f507bf3970 {padding:0px 40px 0px 40px;}}@media (max-width:1024px) {.proman-blocks__container-124ca0fe-9069-4f3c-a93c-14f507bf3970 {padding:0px 30px 0px 30px;}}@media (max-width:768px) {.proman-blocks__container-124ca0fe-9069-4f3c-a93c-14f507bf3970 {padding:0px 30px 0px 30px;}}@media (max-width:550px) {.proman-blocks__container-124ca0fe-9069-4f3c-a93c-14f507bf3970 {padding:0px 20px 0px 20px;}}.proman-blocks__container-124ca0fe-9069-4f3c-a93c-14f507bf3970 {border-style:none;position:relative;overflow:visible;z-index:1;}<\/style><div class=\"wp-block-proman-container proman-blocks__container proman-blocks__container-124ca0fe-9069-4f3c-a93c-14f507bf3970\"><div class=\"proman-blocks__btn proman-blocks__btn-b06edbe6-f04d-4de7-a8af-fb16a3e528bc proman-blocks__btn-base proman-blocks__btn-secondary wp-block-proman-button proman-blocks__btn-6dbdcb6c-7525-41d5-bea9-8749ad630090\"><style>.proman-blocks__btn.proman-blocks__btn-b06edbe6-f04d-4de7-a8af-fb16a3e528bc a, .proman-blocks__btn.proman-blocks__btn-b06edbe6-f04d-4de7-a8af-fb16a3e528bc button {color:#013313!important;}.proman-blocks__btn.proman-blocks__btn-b06edbe6-f04d-4de7-a8af-fb16a3e528bc a:hover, .proman-blocks__btn.proman-blocks__btn-b06edbe6-f04d-4de7-a8af-fb16a3e528bc button:hover {color:#005A1F!important;}<\/style><a aria-label=\"Download (PDF)\" href=\"https:\/\/promangpo.com\/wp-content\/uploads\/2026\/07\/Mecanismo-de-Atencion-NAVEX-EN-.pdf\" target=\"_blank\">\n\n  <style>.proman-blocks__icon-77293629-4332-443e-9d1f-44795305f19c {gap:8px;align-items:center;}.proman-blocks__icon-77293629-4332-443e-9d1f-44795305f19c i {font-size:20px;}<\/style>\n\n<div class=\"proman-blocks__icon proman-blocks__icon-77293629-4332-443e-9d1f-44795305f19c wp-block-proman-icon\">\n      <i class=\"icon-download\"><\/i>    <span>Download (PDF)<\/span>  <\/div>\n<\/a><\/div><\/div>\n\n<\/section>\n\n<style class=\"wp-elements-888e4db47fe2f0d5d14b9581c53b7147\">.proman-blocks__wrapper-79ed10b8-05bc-4b41-9936-fc7f7b6bdb54 {align-items:center;flex-direction:column;justify-content:center;margin:0px;padding:100px 0px 75px 0px;}@media (max-width:1536px) {.proman-blocks__wrapper-79ed10b8-05bc-4b41-9936-fc7f7b6bdb54 {padding:50px 0px 50px 0px;}}@media (max-width:1280px) {.proman-blocks__wrapper-79ed10b8-05bc-4b41-9936-fc7f7b6bdb54 {padding:50px 0px 50px 0px;}}@media (max-width:1024px) {.proman-blocks__wrapper-79ed10b8-05bc-4b41-9936-fc7f7b6bdb54 {padding:50px 0px 50px 0px;}}@media (max-width:768px) {.proman-blocks__wrapper-79ed10b8-05bc-4b41-9936-fc7f7b6bdb54 {padding:50px 0px 35px 0px;}}@media (max-width:550px) {.proman-blocks__wrapper-79ed10b8-05bc-4b41-9936-fc7f7b6bdb54 {padding:35px 0px 35px 0px;}}.proman-blocks__wrapper-79ed10b8-05bc-4b41-9936-fc7f7b6bdb54 {position:relative;overflow:hidden;}<\/style>\n<section class=\"proman-blocks__wrapper proman-blocks__wrapper-79ed10b8-05bc-4b41-9936-fc7f7b6bdb54 wp-elements-888e4db47fe2f0d5d14b9581c53b7147 wp-block-proman-wrapper has-text-color has-primary-color\">\n  \n  \n  \n  \n  \n  \n\n<style>.proman-blocks__container-7e44dcc0-a6b2-4701-83d4-a8fef9fba2cc {gap:24px;align-items:flex-start;flex-direction:column;justify-content:flex-start;padding:0px 40px 0px 40px;max-width:1320px;width:100%;}@media (max-width:1536px) {.proman-blocks__container-7e44dcc0-a6b2-4701-83d4-a8fef9fba2cc {padding:0px 40px 0px 40px;}}@media (max-width:1280px) {.proman-blocks__container-7e44dcc0-a6b2-4701-83d4-a8fef9fba2cc {padding:0px 40px 0px 40px;}}@media (max-width:1024px) {.proman-blocks__container-7e44dcc0-a6b2-4701-83d4-a8fef9fba2cc {padding:0px 30px 0px 30px;}}@media (max-width:768px) {.proman-blocks__container-7e44dcc0-a6b2-4701-83d4-a8fef9fba2cc {padding:0px 30px 0px 30px;}}@media (max-width:550px) {.proman-blocks__container-7e44dcc0-a6b2-4701-83d4-a8fef9fba2cc {padding:0px 20px 0px 20px;}}.proman-blocks__container-7e44dcc0-a6b2-4701-83d4-a8fef9fba2cc {border-style:none;position:relative;overflow:visible;z-index:1;}<\/style><div class=\"wp-block-proman-container proman-blocks__container proman-blocks__container-7e44dcc0-a6b2-4701-83d4-a8fef9fba2cc\">\n<p class=\"wp-block-paragraph\">As part of our efforts to strengthen our reporting mechanism, we would like to inform you that we are supported by the EthicsPoint by NAVEX platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">EthicsPoint is a system that enables anyone with an interest to submit their requests, concerns, complaints or reports of potential breaches securely, confidentially and, if they wish, anonymously.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This mechanism is a simple, effective and accessible way of making complaints, ensuring compliance with the principles of proportionality, accessibility, respect, anonymity, confidentiality, non-retaliation and transparency. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is designed to promote an ethical and respectful environment, ensuring that every situation is dealt with appropriately and in a timely manner, in line with our organisational commitments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Postboxes:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our physical postboxes are located at the following locations:<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-b2e659ba wp-block-group-is-layout-flex\">\n<style>.proman-blocks__list-758a380f-9160-4fd9-b028-4cba9da8321c > .proman-blocks__list-item:not(first-child) {margin-top:8px;}<\/style><ul class=\"wp-block-proman-list proman-blocks__list proman-blocks__list-758a380f-9160-4fd9-b028-4cba9da8321c\" style=\"list-style:disc inside\">\n<li class=\"wp-block-proman-list-item proman-blocks__list-item proman-blocks__list-item-570eabad-3db1-4a38-bca6-70f826467c69\">\n\n<div class=\"proman-blocks__paragraph proman-blocks__paragraph-84fa515b-dcb3-4fde-bf7a-9703958506f4 wp-block-proman-paragraph\">\n      <p><strong>Topolobampo\u200b:<\/strong> Offices of the syndicate\u200b\u200b<\/p>\n  <\/div><\/li>\n\n\n\n<li class=\"wp-block-proman-list-item proman-blocks__list-item proman-blocks__list-item-30f7da95-209d-4cf2-acb4-c40554090f3c\">\n\n<div class=\"proman-blocks__paragraph proman-blocks__paragraph-8591389c-d1a8-4084-8d05-4261b0a5e516 wp-block-proman-paragraph\">\n      <p><strong>Ohuira\u200b:<\/strong> Communal house\u200b\u200b<\/p>\n  <\/div><\/li>\n\n\n\n<li class=\"wp-block-proman-list-item proman-blocks__list-item proman-blocks__list-item-f1a2849d-1257-41ba-86c7-42f167c0ca1a\">\n\n<div class=\"proman-blocks__paragraph proman-blocks__paragraph-0cbea52d-2244-4c4f-afc2-dbb4baf863e2 wp-block-proman-paragraph\">\n      <p><strong>Rosendo G. Castro\u200b<\/strong>: Main shop<\/p>\n  <\/div><\/li>\n\n\n\n<li class=\"wp-block-proman-list-item proman-blocks__list-item proman-blocks__list-item-77c63a6e-4314-404e-ad7f-2652d98dd613\">\n\n<div class=\"proman-blocks__paragraph proman-blocks__paragraph-1406ba38-d2e9-4fc3-b04b-db978261c4cb wp-block-proman-paragraph\">\n      <p><strong>L\u00e1zaro C\u00e1rdenas:<\/strong> Ceremonial centre<\/p>\n  <\/div><\/li>\n\n\n\n<li class=\"wp-block-proman-list-item proman-blocks__list-item proman-blocks__list-item-aab58aa7-68a5-48db-bbd0-b287e2c033e2\">\n\n<div class=\"proman-blocks__paragraph proman-blocks__paragraph-9bed6085-172c-4661-ac4f-c7c8ed26fa58 wp-block-proman-paragraph\">\n      <p><strong>Carrizo Grande:<\/strong> Community shop<\/p>\n  <\/div><\/li>\n\n\n\n<li class=\"wp-block-proman-list-item proman-blocks__list-item proman-blocks__list-item-a8315d6a-10de-4014-858f-8802418fc334\">\n\n<div class=\"proman-blocks__paragraph proman-blocks__paragraph-c81a2281-ffe1-4588-a31a-3967dd826c6e wp-block-proman-paragraph\">\n      <p><strong>Paredones:<\/strong> Exterior of the indigenous representative\u2019s house<\/p>\n  <\/div><\/li>\n\n\n\n<li class=\"wp-block-proman-list-item proman-blocks__list-item proman-blocks__list-item-26ea14c8-c694-485f-a160-c9503bc2d3f2\">\n\n<div class=\"proman-blocks__paragraph proman-blocks__paragraph-2724e293-4c3b-4d16-807f-2b58663a3e9b wp-block-proman-paragraph\">\n      <p><strong>Planta Proman GPO:<\/strong> Outside the front door<\/p>\n  <\/div><\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Telephone:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">24-hour, 7-day-a-week helpline on 800 880 0787<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">P\u00e1gina en internet:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/promangpo.ethicspoint.com\" target=\"_blank\" rel=\"noopener\">https:\/\/promangpo.ethicspoint.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Correo electr\u00f3nico:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can also email us at <a href=\"mailto:comiteetica@proman.org\">comiteetica@proman.org<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3131","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/promangpo.com\/en\/wp-json\/wp\/v2\/pages\/3131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promangpo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promangpo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promangpo.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/promangpo.com\/en\/wp-json\/wp\/v2\/comments?post=3131"}],"version-history":[{"count":6,"href":"https:\/\/promangpo.com\/en\/wp-json\/wp\/v2\/pages\/3131\/revisions"}],"predecessor-version":[{"id":3150,"href":"https:\/\/promangpo.com\/en\/wp-json\/wp\/v2\/pages\/3131\/revisions\/3150"}],"wp:attachment":[{"href":"https:\/\/promangpo.com\/en\/wp-json\/wp\/v2\/media?parent=3131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}